What currency are the prices do I see in the site?
All prices are in Pounds Sterling GBP.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at info@beauty-loft.org.uk

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money back guarantee, if the product is defective or damaged. Unfortunately due to health and hygiene reasons, we cannot offer a refund or exchange if the product has been used or if you have changed your mind.

We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, kindly notify us via email at info@beauty-loft.org.uk. If the given address is incorrect, we can amend it within 24 hours. Unfortunately we will be unable to alter the address once the 24 hour period has been exceeded. 

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfilment centres based on your location. The average shipping time is 6-10 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help make your experience as easy and enjoyable as possible! Please send us an email to info@beauty-loft.org.uk and we will be happy to assist you in any way we can.

Please do be mindful that we receive a large number of emails so there may be a slight delay in our response. We would kindly advise that in order to speed up the query process, please ensure you include your name, address and order number within the query.

Many thanks in advance,

The Beauty Loft Team x